Legal Statements

Effective Date: 24-February-2026
Last Updated: 24-February-2026

Introduction

Arrow Babies (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dev.arrowbabies.com and use our services.

Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or consultation request forms
• Schedule appointments or services
• Subscribe to our newsletter or communications
• Communicate with us via email, phone, or text
• Create an account on our website (if applicable)

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Pregnancy and birth-related information
• Family composition and household information
• Health and wellness information relevant to our services
• Payment and billing information
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website
• Date and time of visit

We may use cookies, web beacons, and similar tracking technologies to collect this information.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Communicate with you about appointments, services, and inquiries
• Send you information about our services, updates, and educational content
• Process payments and manage billing
• Respond to your requests, questions, and feedback
• Analyze website usage and improve user experience
• Comply with legal obligations
• Protect against fraud and unauthorized activity

Health Information Privacy

We understand that much of the information you share with us may be sensitive health-related information. While Arrow Babies is not a covered entity under HIPAA (Health Insurance Portability and Accountability Act), we treat all client information with the utmost confidentiality and use it solely for the purpose of providing our services to you.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you (e.g., payment processors, email service providers, scheduling platforms). These providers are contractually obligated to keep your information confidential.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government regulations).

Business Transfers

If Arrow Babies is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

With Your Consent

We may share your information with your explicit consent for any other purpose.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information
• The right to object to or restrict certain processing activities
• The right to withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided below.

California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information.

Email Communications

If you subscribe to our email list, you may unsubscribe at any time by clicking the “unsubscribe” link at the bottom of our emails or by contacting us directly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Arrow Babies
Salt Lake City, Utah
Email: info@arrowbabies.com

Effective Date: 24-February-2026

Professional Services Disclaimer

Arrow Babies provides non-medical family support services, including doula services, newborn care assistance, sleep consulting, feeding support, and related educational services. Our services are intended to complement, not replace, the relationship between you and your healthcare providers.

Not Medical Advice

The information and services provided by Arrow Babies, whether through our website, consultations, in-person support, or any other means, are for informational and educational purposes only and do not constitute medical, mental health, or therapeutic advice, diagnosis, or treatment.

We are not medical professionals. We do not diagnose, treat, or prescribe for any medical, psychological, or physical condition. All information provided should be discussed with your qualified healthcare provider before making any decisions about your health or the health of your baby.

Consult Healthcare Providers

You should always:

• Consult with your physician, midwife, obstetrician, pediatrician, or other qualified healthcare provider regarding any medical questions or concerns
• Seek immediate medical attention for any urgent or emergency health concerns
• Never disregard professional medical advice or delay seeking it because of information you received from Arrow Babies
• Inform your healthcare providers about any support services you are receiving from us

Sleep and Feeding Support

Our sleep and feeding support services provide education, guidance, and strategies based on established approaches and our professional experience. However:

• We do not diagnose sleep disorders, feeding disorders, or any medical conditions
• Sleep and feeding challenges may have underlying medical causes that require evaluation by a healthcare provider
• Our services are not a substitute for evaluation by a pediatrician, International Board Certified Lactation Consultant (IBCLC), or other qualified medical professional
• You should consult your baby’s healthcare provider before implementing any sleep or feeding changes

Healing and Wellness Services

Our healing and wellness services take a holistic approach to postpartum recovery and family wellbeing. While we may use techniques informed by various wellness methodologies:

• These services are not medical treatment and should not replace medical care
• We do not diagnose or treat physical or mental health conditions
• You should seek appropriate medical care for postpartum depression, anxiety, physical complications, or other health concerns
• Our services are complementary to, not a replacement for, professional medical and mental health care

Individual Results May Vary

Every family, baby, and situation is unique. While we use evidence-informed approaches and proven strategies, we cannot guarantee specific results or outcomes. Success depends on many factors, including your commitment to the process, your unique circumstances, and factors beyond our control.

No Guarantees

Arrow Babies does not make any warranties, express or implied, regarding:

• The results you will achieve from our services
• The suitability of our services for your specific situation
• The accuracy, completeness, or timeliness of information provided
• The availability of our services at any particular time

Third-Party Information

Our website and services may reference or incorporate information from third-party sources, including research, articles, products, or methodologies. We do not endorse or guarantee the accuracy of third-party information and are not responsible for any consequences of relying on such information.

Product Recommendations

When we provide recommendations for products, equipment, or supplies (such as through our Registry & Nursery Prep service):

• These recommendations are based on our professional experience and knowledge
• We do not manufacture, sell, or profit from recommended products unless explicitly disclosed
• You are responsible for researching products and ensuring they meet current safety standards
• We are not liable for product defects, recalls, or any issues arising from product use
• Always follow manufacturer instructions and safety guidelines

Limitation of Liability

To the fullest extent permitted by law, Arrow Babies, its owner, employees, and contractors shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with:

• Use of our services or website
• Reliance on information provided
• Inability to use our services
• Any actions you take or fail to take based on our services or information

Emergency Situations

If you or your baby are experiencing a medical emergency, call 911 or go to the nearest emergency room immediately. Do not rely on Arrow Babies for emergency assistance.

If you are experiencing thoughts of harming yourself or your baby, please contact:

• National Suicide Prevention Lifeline: 988
• Postpartum Support International Hotline: 1-800-944-4773
• National Maternal Mental Health Hotline: 1-833-852-6262
• Crisis Text Line: Text HOME to 741741

Utah-Specific Information

Arrow Babies operates in accordance with Utah state laws and regulations. Our services do not require state licensure as we do not provide medical care or clinical services.

Acknowledgment

By using Arrow Babies’ services, you acknowledge that you have read, understood, and agree to this Disclaimer. You understand that our services are educational and supportive in nature and do not replace professional medical care.

Effective Date: 24-February-2026
Last Updated: 24-February-2026

Acceptance of Terms

Welcome to Arrow Babies. By accessing or using our website (dev.arrowbabies.com), engaging our services, or communicating with us, you agree to be bound by these Terms of Use (“Terms”). If you do not agree to these Terms, please do not use our website or services.

Description of Services

Arrow Babies provides non-medical family support services, including but not limited to:

• In-home newborn care and family support
• Sleep consultation and support
• Feeding support and guidance
• Postpartum healing and wellness support
• Registry and nursery preparation assistance
• Virtual and in-person consultations
• Educational resources and information

Eligibility

Our services are intended for adults (18 years or older) who are pregnant, postpartum, or caring for infants and young children. By using our services, you represent that you are at least 18 years old and have the legal capacity to enter into these Terms.

User Responsibilities

When using our services, you agree to:

• Provide accurate, current, and complete information
• Maintain the confidentiality of any account credentials
• Notify us immediately of any unauthorized use of your account
• Use our services only for lawful purposes
• Respect the intellectual property rights of Arrow Babies
• Not interfere with or disrupt our website or services
• Not attempt to gain unauthorized access to any systems or data

Service Agreements and Scheduling

Consultations and Appointments

• Services are provided by appointment only
• Appointments must be scheduled in advance through our website, phone, or email
• We will make reasonable efforts to accommodate your scheduling preferences
• You are responsible for arriving on time or being available at the scheduled time for virtual appointments

Cancellation and Rescheduling Policy

• Client Cancellations: If you need to cancel or reschedule an appointment, please provide at least 24 hours’ notice. Cancellations with less than 24 hours’ notice may be subject to a cancellation fee.
• Arrow Babies Cancellations: We reserve the right to cancel or reschedule appointments due to illness, emergency, or other unforeseen circumstances. We will provide as much notice as possible and work with you to reschedule.
• No-Show Policy: Failure to attend a scheduled appointment without prior notice may result in forfeiture of payment and may affect future scheduling.

Service Packages and Contracts

• Some services may be offered as packages or require a service agreement
• Specific terms, including duration, deliverables, and payment, will be outlined in your service agreement
• You will receive a copy of any service agreement for your records

Payment Terms

Fees and Pricing

• Service fees are outlined on our website or will be provided during the consultation process
• Prices are subject to change, but you will be notified of any changes before services are rendered
• Custom quotes may be provided based on your specific needs

Payment Methods

• We accept payment via [credit card, debit card, bank transfer, checks, etc.]
• Payment may be required in full at time of service or according to the payment schedule outlined in your service agreement
• For ongoing services, payment may be due in advance or according to agreed-upon billing cycles

Late Payments

• Late payments may be subject to late fees or suspension of services
• Accounts more than 30 days past due may be sent to collections

Refund Policy

• Refunds are handled on a case-by-case basis
• Services already rendered are generally non-refundable
• For service packages, refunds may be prorated based on services received
• Deposits may be non-refundable depending on the service agreement

Intellectual Property Rights

Our Content

All content on the Arrow Babies website, including but not limited to text, graphics, logos, images, videos, and software, is the property of Arrow Babies or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws.

Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. You may not:

• Reproduce, distribute, modify, or create derivative works from our content
• Use our content for commercial purposes without written permission
• Remove any copyright or proprietary notices
• Frame or mirror any portion of our website

User-Generated Content

If you submit feedback, suggestions, testimonials, or other content to us, you grant Arrow Babies a perpetual, royalty-free, worldwide license to use, reproduce, modify, and display such content for business purposes.

Testimonials and Reviews

We may request testimonials or reviews from clients. By providing a testimonial or review:

• You grant us permission to use your first name, last initial, and testimonial in our marketing materials
• You confirm that your testimonial is truthful and based on your personal experience
• You may request anonymity or withdrawal of your testimonial at any time

Confidentiality

We maintain strict confidentiality regarding all client information. However, please note:

• Mandatory Reporting: We are required by law to report suspected child abuse or neglect to appropriate authorities
• Imminent Harm: We may breach confidentiality if we believe there is imminent risk of harm to you, your child, or others
• Legal Process: We may be required to disclose information pursuant to lawful court orders or subpoenas

Website Use and Availability

No Warranty

Our website and services are provided “as is” without warranties of any kind, either express or implied. We do not warrant that:

• Our website will be uninterrupted, secure, or error-free
• Information on our website is accurate, complete, or current
• Our services will meet your specific requirements

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of use of third-party sites.

Website Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our website at any time without notice.

Limitation of Liability

To the maximum extent permitted by law:

• Arrow Babies shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• Our total liability for any claims related to our services shall not exceed the amount you paid for services in the six months prior to the claim
• Some jurisdictions do not allow limitation of liability, so these limitations may not apply to you

Indemnification

You agree to indemnify, defend, and hold harmless Arrow Babies, its owner, employees, and contractors from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of our services or website
• Your violation of these Terms
• Your violation of any rights of another party
• Any information or content you provide to us

Governing Law and Dispute Resolution

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Utah, without regard to its conflict of law provisions.

Dispute Resolution

In the event of any dispute arising from these Terms or our services:

1. Informal Resolution: We encourage you to contact us first to attempt to resolve the dispute informally
2. Mediation: If informal resolution is unsuccessful, both parties agree to attempt mediation before pursuing litigation
3. Jurisdiction: Any legal action shall be brought in the state or federal courts located in Salt Lake County, Utah

Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy and Disclaimer, constitute the entire agreement between you and Arrow Babies regarding use of our website and services.

Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

Contact Information

If you have questions about these Terms, please contact us at:

Arrow Babies
Salt Lake City, Utah
Email: info@arrowbabies.com